Capture Trace in Triofox Windows Client/Server Agent

Trace from Windows Client is very helpful to work on issues. Gladinet uses Microsoft DebugView to collect traces.

• Start windows client.
• Click windows client icon to open the windows client systray menu. Click the 3 vertical dot on top right corner to open the drop down menu. Select 'Enable Debug Trace'. It will enable the windows client traces.
  
• Download DebugView and unzip it http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx
• Close other programs like the console that you are not using, if possible, to avoid extra traces.
• Start dbgview with right-click 'Run as administrator. (Server Agent Only)
• Under Capture, check 'Capture Win32' and 'Capture Global Win32' (Server Agent Only)

• Under File, select 'Log to File', to write the trace to file

• Under Edit, select 'Clear Display'. It will clear the display on dbgview.
• Run the operation until you hit the issue, if possible take screenshot of the steps or errors displayed. 
• Once you can reproduce the issue, stop dbgview.
• Send the collected information to Gladinet Triofox Support, for a better analysis:

          - The log file generated by the dbgview.

          - File/folder name which hit the issue, error message (if applicable), list of failed tasks or out of sync               elements (if is this the issue).

          - Audit Trace file.  - How to Collect Audit Trace in Triofox Windows Clients