How to Collect Audit Trace in Triofox Windows Clients

Audit trace on Windows client and Server Agent client provides basic history information (Like a black box) on what happened to the application in a summary level. It provides the first level of information when it comes to troubleshooting issues.

There are several ways to collect audit trace

. Collect Audit Trace DB files directly

1. On windows client, go to C:\Users\<windows login id>\AppData\Local\gteamclient\logging
2. Zip the latest 3 files. Or the files covering the time the issue happened. 

Notice:

1. The folder is hidden. You need to enable windows explorer to view hidden files/folders.

. Collect Audit Trace from management console

1. Start the Windows Client native management console
2. Go to Audit Trace
3. Change the max trace to show, if needed.
4. Click Query
5. Click 'Copy to Clipboard'. Paste it to notepad and save it. Send the file to us.