How to Collect Audit Trace in Triofox Windows Clients

Audit trace on the Windows client and Server Agent client provides basic history information (Like a black box) on what happened to the application at a summary level. It provides the first level of information when it comes to troubleshooting issues.

To collect Audit Trace DB files

1. For the Windows client, go to 
   • C:\Users\<windows login id>\AppData\Local\gteamclient\logging
   • C:\Users\<windows login id>\AppData\Local\gteamclient\gsettings.db
2. For the Server agent, go to C:\ProgramData\gteamclient\logging
3. Zip the latest 3 files. Or the files covering the time the issue happened. 

Notice:

• The folder is hidden. You'll need to enable Windows Explorer to view hidden files/folders.