On a Triofox server or Triofox Windows Client, we can use debugview to capture traces.
- On the Triofox server or Windows Client machine, download Debugview and unzip it https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
- Tune On the trace flag
- Windows Client:
- Triofox Server: Add a key record "<add key="CanTrace" value="true" />" to C:\Program Files (x86)\Triofox\root\web.config
After the file is saved, open IIS Manager. Go to Application Pools. Right click the pool 'namespace' and select 'Recycle...'.
- Windows Client:
- Start Debugview as Administrator.
- Under Capture, check Capture Win32, Capture Global Win32 and Capture Kernel
- If support has provided a filter, click the 'Filter/Highlighter' icon, and type in the specified filter in 'Include', to replace the default '*'. Otherwise, keep the default '*'
- Under File, select 'Log to File', to write the trace to file
- Under Edit, select 'Clear Display'. It will clear the display on Dbgview
- Run the operation that hit the issue
- Once you can reproduce the issue, stop Debugview
- Send the trace files to Triofox support support@triofox.com
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