The new Mac client has a daemon process, macclientshell. The daemon process has to keep running, for Mac client to work.
. To check whether the daemon is running, open Terminal and run 'ps -ef | grep macclientshell'
. If somehow the client daemon is not running, the command cannot find the process.
When starting the Mac client, hit the error 'Failed to connect to client daemon, please check if it is running
When hitting the error, you can start the daemon process manually.
From the terminal, run
sudo "/Applications/Gladinet Cloud Mac Client.app/Contents/MacOS/macclientshell" > $HOME/Documents/macclientshell.log &
The command will start the macclientshell and redirect the output to $HOME/Documents/macclientshell.log. The process will keep running. If the process stops, please share the log file with Gladinet support.