Trace Collection for Windows Client Bugs – TrioFox Support Team

If the web portal has the same functionality try only using the web portal. If the issue can be reproduced on the web, go to the web portal checklist instead.
For non-installation issue of the windows client:
1. Before reproducing the issue, enable client tracing:
  1. Enable from client
    - Go to sys tray menu Settings tab
    - Turn ON “Enable tracing”
  2. Also enable from Registry Editor
    - Go to search bar and type Registry Editor
    - Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\VertexGraph\Client
    - Right click on an empty space and select “New” “DWORD (32-bit) Value)
    - Give it a name “TraceLevel”
    - Double click on the text “TraceLevel” and give it a value of 4
2. Open debugview log
  - Click on the Capture tab and make sure "Capture Win32" and "Capture Global Win32" ae both checked
  - Click on the filter button and make sure it only has “*”
  - Sanity check that you can see a bunch of entries that start with “[KL][W]
3. Reproduce the issue, documenting the steps in Jira along with step-by-step screenshots
  - Screenshots should include both from web portal and from Windows client
  - Always attach FULL screenshot of the error you are seeing
4. Wait for 1-2min
5. Disable trace: go to sys tray menu Settings tab and turn off “Enable tracing” toggle
6. Save the trace from the debugview and upload it to the Jira
7. Zip the folder: C:\Users\\AppData\Local\klclient\databases\audits and upload the zipped file to Jira
If reporting bug for the Windows Client installer
1. Enable the tracing
  - Open Registry Editor
  - Expand HKEY_LOCAL_MACHINE
  - Expand SOFTWARE
  - Right click SOFTWARE and select New Key
  - Rename the new key to VertexGraph
  - Right click VertexGraph and select New Key
  - Rename the new key to Client
  - Left click on the GatewayAgent folder (key)
  - Right click on an empty space and select “New” “DWORD (32-bit) Value)
  - Give it a name “TraceLevel”
  - Double click on the text “TraceLevel” and give it a value of 4
2. Open the debugview as administrator
  - Click on the Capture tab and make sure "Capture Win32" and "Capture Global Win32" ae both checked
  - Click on the filter button and make sure it only has “*”
  - Sanity check that you can see a bunch of entries that start with “[KL][W]
3. Installed the windows client and save the debugview log file then upload it to the Jira

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